The Deal Room Refund Policy

1. Scope

This policy applies to all participants who register and pay the programme fee for the VC Fellowship programme.

2. Refund Eligibility

A participant is eligible for a full refund only if the cancellation request is received at least 7 calendar days before the programme start date.

No refunds will be issued if the cancellation request is received within seven calendar days of the programme start date, including non-attendance.

For clarity, if the programme starts on 15 March 2026, the last date to request a full refund is 8 March 2026.

3. How to Request a Refund

To request a cancellation and refund, the participant must submit a written request by email from the registered email address used for registration. The request must include:

• Participant full name
• Registered mobile number
• Payment reference or transaction identifier
• Programme name and dates

The request will be treated as received only when acknowledged by the programme team in writing.

4. Refund Processing

• Approved refunds will be processed to the original payment method.
• Processing timelines depend on the payment gateway and banks.
• Any payment gateway or transaction charges, if applicable, will be deducted from the refund amount.

5. Transfers and Substitutions

If a participant cannot attend after the refund window:

• A one-time transfer to another student may be permitted, subject to seat availability and verification.
• Transfer requests must be submitted before the programme start date.
• Transfers are not permitted once the programme has started.

6. Programme Cancellation or Rescheduling by the Organiser

• If the organiser cancels the programme, participants will receive a full refund.
• If the programme is rescheduled, participants may either attend on the revised dates or request a refund. Refund requests must be submitted within seven calendar days of the reschedule announcement.

7. Travel and Personal Expenses

Refunds do not cover travel, accommodation, or any personal expenses incurred by participants.

8. Policy Updates

The organiser may update this policy for operational or legal reasons. The version applicable to a participant is the one available on the website at the time of registration.

9. Contact

For cancellation and refund requests, please contact the programme team using the email address provided on the registration page and in the confirmation email.